RETURNS & REFUNDS POLICY

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, have an unbroken seal and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are damaged or lost due to shipping.  If you need to exchange it for the same item, send us an email at sales@zen-drops.com and send your item to: 1803 Carnegie Ave, Santa Ana, CA, 92705, United States.

Shipping
To return your product, you should mail your product to: 1803 Carnegie Ave, Santa Ana, CA, 92705, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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FDA Disclaimer

These products and statements are not evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Copyright © 2019 by Zen Drops. All rights reserved.

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Zen Drops

Santa Ana, California

(949) 408-3162

info@zen-drops.com

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